Healthcare is different in the new realm. Princess Morag isn't sure she likes it. Nobody really calls the Princess on the telephone, so it was disturbing to get a call. And then another call after she ignored the first one. This is how it goes - the doctor tells the nurse to call, the nurse calls to say the doctor wants to order blood tests, she isn't even very nice about it, the patient is supposed to comply. The thing is, these are 'routine' blood tests and the Princess isn't feeling very compliant, especially when she knows that it is going to cost her money. She also feels quite rebellious towards medial professionals in general. She doesn't always believe that 'doctor knows best'. What if the doctor has a big ego or is covering his own back or is just trying to make some money?
Due to her ignoring the problem, hoping it would magically go away, the Princess received a letter. It was quite shocking. "I informed you that it was necessary to get certain tests done. I strongly urge you to proceed with this without further delay. Your neglect in this matter may result in missed diagnosis, resulting in grave consequences, including disability and death." Princess Morag did not expect such a strongly worded admonishment over a few routine blood tests. She's still quite unimpressed over the whole matter. It makes her anxious for a number of reasons - she's rule-breaking by not doing as she was told, the doctor is saying it could be a matter of life and death and she's really a bit scared of dying, and she's embarrassed by the whole thing snowballing into a big deal. And if she's the 'customer' in this situation, why are they not being more polite?
Princess Morag isn't going to be a 'good patient', it's a rubbish role. Patient-centred care is a strange myth that is banded around by allied health professionals and completely ignored by most doctors. Princess Morag knows that she isn't very good at self-care, but she isn't fond of being bullied either. She's not ill, so she doesn't want to go to the doctor - simples!
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